Our approach is based on answering some key questions with you. The answers to these key questions allow us to guide you through the different phases of your technology solution.

Discovery

Discovery is a critical phase in our approach. The answers to the following questions drive our solution design, strategic planning, and delivery approach when working with our clients.

Do you know what you have?

We explore what resources, skills, and parameters you’re starting with. You’ll have a clear view of whether you’re prepared or need additional items before we start.

Do you know what you need?

We delve into what’s required for you to achieve your business outcomes. We ensure your needs are documented and clear to everyone involved in the engagement.

Are there technology risks?

We identify and mitigate the key elements that could derail your solution. We set your expectations of potential pitfalls upfront so we all can prepare if they occur.

Are all stakeholders onboard?

We will help you ensure that all your stakeholders agree on the approach and success criteria for your solution. We make sure that everyone understands the purpose of the solution, any costs & risks involved, and how we plan to approach the delivery of the solution.

Envisaging

Envisaging is where the technology journey begins and where we define your outcomes. Whether listening to your challenges or being inspired by your aspirations, we capture clear future-based outcomes to build a strategic technology roadmap.

Do you know what you want?

We start your journey by developing your ideas to a level where you can define definitive deliverables and measurable outcomes. We make it crystal clear to everyone involved what we’re trying to achieve together. Understanding what you want upfront is so important to the delivery process because designs, plans, and architectures are based on your intended outcomes. Also, having definitive deliverables means there is no debate on the success criteria of the solution upon completion.

Design

Envisaging and Discovery lead to the creation of the vital documents required to build your solution. The design phase concentrates on how to achieve your business outcomes through technology.

What is the solution?

We prepare the necessary technical designs and architecture that vividly define what the end state of the solution will be upon completion. We work with you to choose the appropriate technologies that work best for your solution.

How do we get there?

Every great journey needs a solid roadmap to be successful. We prepare a visual representation of all the outcomes of your initiative with all the dependent work streams of how to achieve them. It gives everyone a clear view of where we are going.

Maintenance

The journey doesn’t end once the solution is deployed to the world. Considerations need to be made to ensure that your solution is well-maintained and consistently providing the quality and results you expect.

How do we maintain the solution?

We help you maintain and manage your solution once it is being used by your organisation. We offer many post-deployment solution services like software maintenance, cloud solution hosting, DevOps management, application/platform monitoring, and IT support are all available in one service. We help you put together a medium and long-term plan for your solution’s health that will keep your solution as effective as it was on day one.

Implementation

We bring your ideas to life through a skilled technology team that works with you to ensure you get the solution that achieves your intended outcomes. We have decades of experience using a wide variety of technologies.

How do we deliver the solution?

We offer flexible ways to deliver the implementation of the solution. You can completely delegate the responsibility of delivering, testing, and deploying your solution to us. We’re also more than happy to work with your team by providing skilled technologists to share the delivery responsibility. We also have a variety of applicable monthly services.

Advisory

A technology journey never has a final destination. It’s an ongoing adventure that constantly needs to be updated over the short, medium, and long term. Business priorities and strategies evolve over time and your technology strategy should be evolving with them.

What do I need to do next?

We provide a retainer-based always-on service to guide, support, and advise on technology strategy, risks, and opportunities. Our advisory services are a cost-effective solution to provide you the guidance on your technology journey at the level you need and only when you need it. We’re particularly effective at spotting future technical issues and considerations before they impact you.